Returns & Refunds

At FreshńDew™, we take product quality and hygiene very seriously. Since our products are cosmetic and personal care items, returns are accepted only in specific cases.

When can I request a return?

You may request a return within 48 hours of delivery if:

-The product arrived damaged, leaked, or broken.

-You received the wrong product.

-Your order was incomplete or missing items.

Please Note

For hygiene and safety reasons, we do not accept returns or refunds for:

-Opened or used products.

-Products with tampered or missing seals.

-Change of mind or personal preference.

-Skin reactions, allergies, or individual sensitivity, as results may vary from person to person.

How do I raise a return request?

Please contact us within 48 hours of delivery with:

-Your Order ID.

-Clear photos and/or videos showing the issue.

-Images of the outer shipping box and the product.

Requests received after 48 hours may not be eligible for review.

Refunds

If your return request is approved after verification, the refund will be issued to the original payment method used for the purchase.

Refunds are typically processed within 5–7 business days after approval. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Return Process

If your return request is approved:

• We will arrange a reverse pickup wherever the service is available.
• If reverse pickup is unavailable at your location, we may request you to self-ship the product. Reasonable shipping charges will be reimbursed upon verification.
• The product must be returned in its original packaging along with all accessories, if applicable.

Returns that do not pass our quality inspection may not be eligible for a refund.

Need Help?

We're here to help.

Email: hello@freshndew.in

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM