Shipping policy
Shipping Policy
At Fresh-ń-Dew, we work to ensure your order reaches you safely and on time.
Order Processing
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All orders are processed within 1 business day after confirmation
-Orders are not shipped on Sundays or public holidays
-During high-demand periods, processing times may be slightly extended
Shipping Timeline
-Once dispatched, orders are typically delivered within 3–5 business days, depending on your location
-Delivery timelines may vary due to courier partner operations or regional constraints
Cash on Delivery (COD)
-We currently offer Cash on Delivery (COD) on eligible orders
-Please ensure someone is available to receive the order and make payment at the time of delivery
-Repeated refusal of COD orders may lead to COD being disabled for future orders
Shipping Charges
-Shipping charges, if applicable, will be clearly displayed at checkout
-Any promotional free-shipping offers will be mentioned on the website or product page
Order Tracking
-Once your order is shipped, you will receive a tracking link via SMS or email
-You can track your order using the provided link at any time
Delivery Issues
If you experience any of the following:
-Delayed delivery
-Damaged outer packaging
-Missing items
Please contact us within 48 hours of delivery with your Order ID and supporting images.
Address Accuracy
-Please ensure your shipping address and contact details are accurate
-Fresh-ń-Dew is not responsible for delays or failed deliveries due to incorrect or incomplete address details provided by the customer
Contact Us
For shipping-related queries:
📧 Email: hello@freshndew.in
🕘 Support Hours: Mon–Sat, 10 AM – 6 PM